Customer Testimonials

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DealerRater Jun 1, 2024

We had a great experience buying our new vehicle. We would like to thank Randall and Brian for all their help.

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DealerRater May 29, 2024

I have nothing but good things to say about this dealer. I worked with Chris Houghton and with Brian, the genl. mgr. They explained in a very straightforward, transparent way what they needed out of the vehicle I was interested in, and I laid out my needs, and we quickly negotiated a deal that we both felt good about. No nonsense. They were also helpful in getting this van over to Dependable Auto to be checked. Now, Dependable is located very close to LC Chrysler Dodge, and sometimes it seems that a dealer will have a "special relationship" ...

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DealerRater May 7, 2024

We have worked with JC and Tyler for years and are so grateful for the service and assistance they provide

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DealerRater May 1, 2024

I had a great experience selling my used car to the manager, JC. I had also utilized their services department over the past several years. The dealership manager is was one of the most professional, honest and easy to deal with business person I know.. I believe his values are permitting throughout the dealership. I highly recommend you check them out.if you are buying or selling a vehicle.

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DealerRater Apr 2, 2024

Tyler is great but the finance guy was rude yesterday when he called ask where the check was at and it was dropped off that morning

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DealerRater Jul 31, 2023

A great team to work with! Great sales people. Chris Houghton, our sales rep is an extremely knowledgeable and personable young man. I highly suggest you check with them before buying anywhere else.

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DealerRater Jun 30, 2022

This was our 2nd vehicle we have purchased recently and Jorge De La Rosa has been our dealer. He is a true professional and he knows his vehicles. Before we drove off the lot Jorge would go over the vehicle and explain all the new details which was very helpful. We highly recommend Jorge. If you stop by Lenoir City Chrysler Dodge Jeep Ram ask for Jorge.

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DealerRater Feb 7, 2022

It was my first time ever buying a car and Ken Pruitt made my experience everything and more! He is wonderful!

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DealerRater Jan 12, 2022

Outstanding! As long as Lenoir City Chrysler Dodge is around they will have my business.

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DealerRater Oct 30, 2021

The dealer ship is great an the sale person was very good at his job thanks Randall an managers was straight up and very professional it was a great place to buy. Thanks again

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DealerRater Sep 4, 2021

The whole experience was straight forward and efficient. The pre-owned car was very clean. The staff was friendly and helpful and I would do business with them again.

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DealerRater Sep 2, 2021

Had a great experience buying my first truck! Had purchased a Jeep previously. Very knowledgeable, very helpful and very smooth overall process. Would highly recommend without hesitation.

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DealerRater Sep 1, 2021

Exelente servicio muy amables desde los vendedores hasta los manager adquirí un jeep gladiador 2021 y me encanta estoy muy feliz por mi compra y el precio fue justo

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DealerRater Sep 1, 2021

We needed a new transmission and I know they needed to order it. We told them we needed it by a certain date and Chris did everything he could do. We got it back on that daye

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DealerRater Sep 1, 2021

A bit far from home. App needs some work as pricing was not correct.. I think better parts should be used on new vehicles as it pertains to safety.

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DealerRater Aug 29, 2021

Took my keep in for a oil change, tire rotation and sound system check. I was pleased with the service.

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DealerRater Aug 29, 2021

Service department did a good job on my recent visit

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DealerRater Aug 23, 2021

Excellent service and communication. Friendly staff that went above and beyond to make sure our buying experience was smooth from start to finish. Would definitely recommend!!

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DealerRater Aug 16, 2021

I was able to set my appointment on line and got in quickly. They took care of my recall and serviced my vehicle with efficiency and kindness. Thanks again for superb service!

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DealerRater Aug 12, 2021

Good people fast service and service advisors keep you informed on your vehicles process while in service department. Dealership is very clean. I did work with one of the service advisors and sorry I do not remember his name but was very informant.

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DealerRater Aug 8, 2021

Fast efficient service. Completed as scheduled with no rework. Would recommend this dealership to others.

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DealerRater Aug 4, 2021

Had initial oil change and tire rotation performed. Service met me and immediately had truck serviced. Great job of meeting the expectations and promptness. Christopher in Service was friendly and prompt.

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DealerRater Jul 27, 2021

I purchased my Jeep in 2015 and have had all service performed at the dealership. I get good advice and have never had an issue with the service performed on my vehicle. Normally I work with Chris who keeps me up to date through out the day.

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DealerRater Jul 26, 2021

Buying a car here was a pleasant experience. They have a sales team that was very knowledgeable and easy to work with. The whole process was smooth and efficient. This wasn’t our first purchase at this dealership and I will return again.

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DealerRater Jul 26, 2021

Service dept was very courteous and knowledgeable. The Dept was very clean. I was able to make an appt easily and in a timely manner.

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DealerRater Jul 22, 2021

Janet James was our sales person for a 2021 Dodge Charger. She was very helpful with our decision on purchasing this new vehicle. We appreciate it.

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DealerRater Jul 21, 2021

I went in looking for a jeep wrangler, the salesman was very knowledgeable, and was able to show me the different Inventory that they had, and the inventory they could get me if I wanted. I left with a beautiful red Jeep Wrangler, I am very happy with it. Highly recommend, will buy from again.

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DealerRater Jul 19, 2021

Very impressive dealership every one was friendly ,everything was done in a timely manner, showed me around, did a very good job cleaning new truck

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DealerRater Jul 17, 2021

Very friendly, not pushy and willing to work with you to get the best deal. Our salesman Kenn Pruitt treated us like family and made sure we got the deal we wanted and was comfortable the whole time.

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DealerRater Jul 17, 2021

The staff was very nice and respectful. Salesman did a very good job and wasn’t pushy like others I’ve dealt in the past. Would recommend to others.

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DealerRater Jul 12, 2021

Excellent Service department. They kept me informed throughout my service appointment. They were timely and very friendly. I was able to speak to the technician directly ensuring that everything was satisfactory to my vehicle besides what it was scheduled for.

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DealerRater Jul 6, 2021

Very helpful and friendly would recommend to all my friends and family

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DealerRater Jul 6, 2021

Great buying experience! No surprises and completely fulfilled my expectations. Other local dealerships may have larger facilities and inventory but Lenoir City is much more personable!

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DealerRater Jul 4, 2021

Outstanding., Thorough, Mr Pruitt was careful to follow up with phone and e-mails, very satisfied…it was indeed a pleasure to deal with Mr Pruitt and hereby give our endorsement and recommendation of this dealership.

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DealerRater Jul 3, 2021

Excellent Service Department and maintained communication throughout the entire service experience...Chris Noens, my technician, was the best, and my service to my 200S was right the first time...highly recommend the dealership and Service Department!

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DealerRater Jun 29, 2021

Very smooth purchase. Bill was an absolute pleasure to work with.

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DealerRater Jun 29, 2021

Bill Presley and everyone we meet was very professional and friendly. This is our third vehicle purchase with Bill and would recommend him and the dealership to anyone looking to purchase a vehicle.

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DealerRater Jun 28, 2021

Great service. Todd was super helpful. Will keep coming back!

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DealerRater Jun 28, 2021

Very great people and enjoyed our experience! Bill was great with helping find the right car and also helped getting me settled in it. Will be purchasing another vehicle at this facility.

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DealerRater Jun 26, 2021

Everything went fine and everyone was helpful. My jeep is like new

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DealerRater Jun 24, 2021

There a good local home town dealer with a good selection of new and used trucks I purchased a 21 ram from Janet James there we was there a long time to make sure I got the truck and payment to fit me over all happy with my purchase and will be back to purchase again

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DealerRater Jun 21, 2021

They were quick to respond when we were looking for our first jeep and quick to respond when looking for 2nd jeep. Service manager Chris looks after us well. He gets us in, stays in communication with the tech and follows-up with us on what is going on and makes suggestions in a timely manner. He even tries to save us money.

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DealerRater Jun 21, 2021

We were very satisfied with the dealership and the staff. This is the second car we've bought there. I would like to thank Bill and Brian for working hard for us.

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DealerRater Jun 21, 2021

Randal Dodson was very helpful and nice. It was an easy and painless process. The car was detailed very nicely and had a full gas tank

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DealerRater Jun 15, 2021

Todd and Rick are absolutely the best, they really helped us in a timely manner. I can't praise them and the mechanic who finished fixing the a/c even when he was under a tremendous amount of stress because of an accident. They really worked above and beyond the norm. Again thank you for all your help!

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DealerRater Jun 12, 2021

My Service Tech Chris was very helpful in helping me decide what was the most important to fix first. Chris also answered all my questions.

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DealerRater Jun 8, 2021

It was a good experience dealing with the dealership. Everyone was friendly and helpful. Bill Presley done a great job. I will go back when I’m looking for another truck.

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DealerRater Jun 8, 2021

This was my first visit to the dealership after moving to the area and it was a great one. The facility was clean and friendly and the service was exceptional.

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DealerRater May 24, 2021

People are friendly. I like that we can schedule something for Saturday mornings. I wish that it could be a little quicker. Overall a good experience.

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DealerRater May 16, 2021

John Brown and his staff are top notch! They are very attentive to detail and go out of their way to make sure that the customer is happy!

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DealerRater May 10, 2021

The experience is always easy and Tyler Forth is an excellent salesman. He knows everything you want to know about the vehicles he is selling and is always courteous.

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DealerRater May 10, 2021

If you decide to shop here I highly recommend Ken Pruitt. He did not push or rush the process, he listened to what we were looking for and what we wanted to pay and he found the perfect car for us ...definitely ask for Ken.

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DealerRater May 8, 2021

For the second time, Andy the sales manager has went out of his way to find me a truck. I used to deal with the Chrysler dealer in Alcoa, but it was like if they didn't have something on their lot they made no effort to find me the right vehicle. Andy is the man.

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DealerRater May 4, 2021

They found the car i wanted. They negotiated fairly, delivered on the day and time as promised! My first service , oil change was a pleasant transaction.

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DealerRater May 3, 2021

Customer oriented dealership. Friendly staff. Excellent price when I bought this truck. So far so good on the repair work. I have recommended this dealership to others and I will be back

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DealerRater Apr 27, 2021

Chris took care of all my needs and kept me up to date through out the process. The text option was a nice touch and easy payment option too.

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DealerRater Apr 26, 2021

This dealership has a staff that is courteous, helpful and takes the time to explain both the service needed and the charges that would result.

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DealerRater Apr 24, 2021

I always get great service here. Very friendly and will go back. Besides servicing they also put a new set of tires on my car, love them.

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DealerRater Apr 22, 2021

I’m loyal to this dealership and the salesman. The management and financial department are top-notch. They don’t want to keep you wanting unnecessarily. They’re also friendly and easy to relate to on your level. Our salesman Tyler Forth went above and beyond for us. Especially for our 2nd car, Dodge Charger RT Scat Pack. They had to drive it here from another state, VA, on the 4th of July. We’ve had our car 2 years, and it’s wonderful in every regard. It’s so fun to drive and we haven’t gotten any tickets! I took ...

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DealerRater Apr 15, 2021

Great Experience Again! Cant say enough good things about this dealership. Great People and a really good deal. Love the Jeep Cherokee Trailhawk! This is the 2nd vehicle I have bought from this dealership and Frank Buster. Car buying is typically not a very fun experience but these folks make it a pleasure. Thanks again Buster and Ty!

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DealerRater Apr 12, 2021

Always the best service. Super friendly. Chris is always very helpful and makes sure everything is taken care of for you. Would recommend to anyone.

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DealerRater Apr 12, 2021

No delays straight to business, competitive pricing and understanding their customers... They have my business again and again... I want to thank them for working with me not against me... this a great team in TN

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DealerRater Apr 6, 2021

Todd was phenomenal. I felt welcome and like family from the beginning until the end. I was keeping informed of the repair process. The warranty and recall process was stress free. First time we had used or visited Lenoir City Jeep and will be back and will refer customers.

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DealerRater Apr 3, 2021

Bill was wonderful to work with! The dealership listened to me and far surpassed my expectations. Buying a new car should be a great experience. They definitely made it a wonderful experience. I love my new to me car! This is the second time we have used this dealership and Bill. I wouldn't go anywhere else!

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DealerRater Mar 28, 2021

I can’t say enough about the overall experience as well as quality of work from the service department and technicians! I highly recommend Lenoir City Jeep!!

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DealerRater Mar 25, 2021

Amazing customer service , they were efficient and quick and helped us get the perfect car for our family at the best price. Anwar and Brian went above and beyond to make sure we were satisfied with our purchase. I wouldn’t go anywhere else.

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DealerRater Mar 12, 2021

We were met by a friendly employee that got us started right away. He made sure that our needs were met and ensured that we felt welcomed.

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DealerRater Mar 6, 2021

Service was fast and efficient and staff was helpful and friendly. I dropped the car early and the service was completed before my appointment time.

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DealerRater Mar 5, 2021

Chris was very professional and helped explain our issue which turned out to be a right front wheel bearing. They got me fixed and back on the road in no time.

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DealerRater Mar 4, 2021

Fantastic experience and you don't hear that many times about an auto purchase! Miranda, Butch, and the sales manager were a pleasure.Thanks for being honest and friendly. The truck was as described and real close to my offer.

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DealerRater Mar 4, 2021

Fast service and very friendly staff. These folks are courteous and professional. I would very much recommend this particular dealership to anyone interested in purchasing a new or used vehicle

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DealerRater Mar 2, 2021

The box in front of the rearview mirror became detached on my 2021 Ram. Fit my service in the next day. Was able to get a loaner car. Service was done well.

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DealerRater Feb 23, 2021

The dealership was very clean the sale staff was very nice and helpful my salesman Randall Dodson was very understanding and professional at what he does I would like to thank him an all the staff at the Lenoir city Jeep dealership.

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DealerRater Feb 22, 2021

Took my wife's journey in for service, arrived at my appointment time and was quickly greeted by my service advisor Todd who was very polite, they took vehicle back for service and everything was completed in a timely manner, there was an issue with the type of oil used but that was quickly taken care of and was very polite about it. We have a dodge dealer less than 10 minutes from our home but I prefer to drive 1 hour to Lenoir City Dodge for our service. A+++

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DealerRater Feb 14, 2021

Super easy process to purchase our new Grand Cherokee Limited.... I worked with Miranda and JC via email and text thru the process. We were able to come in and sign the paperwork and take delivery! Great Job LC Chrysler Dodge.

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DealerRater Feb 13, 2021

Excellent customer service and they made sure I knew all my options. I would highly recommend them to anyone that is looking for quality car care.

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DealerRater Feb 13, 2021

Had what I wanted, worked with me on price and treated me professionally. It was a very quick and easy experience! I would recommend them to my friends and neighbors.

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DealerRater Feb 12, 2021

Expeditious service on new cabin air filter installation (given $30 discount coupon). Also was able to diagnose and fix Lift-Gate water leak 2 years ago while still under Warranty (Primary Sales & Service at Secret City Jeep/Chrysler, Oak Ridge TN was unable to diagnose leak after 3 attempts!). Also completed major recall safety repair on engine electrical system from FCA in 2019.

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DealerRater Feb 12, 2021

Great service as always! Fast, friendly, Chris makes everything so easy and explains to you what you need to know. I will definitely recommend them.

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DealerRater Feb 11, 2021

Very happy with the appointment set up and service performance. You have taken good care of me and my wife over the years we have bought from Lenoir City CDJR.

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DealerRater Feb 8, 2021

We would like to thank everyone involved with our new purchase of a Jeep Grand Cherokee. The hospitality was just AWESOME !!! Jeff and I would like to thank Ken Pruitt for a great experience in buying Jeep Grand Cherokee and also thank Jody in the service department. We love our new ride !!!!!! Thanks again everyone !! Be back soon for a truck Ken !!

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DealerRater Feb 8, 2021

Excellent, prompt, efficient friendly service. Greeted immediately upon arrival. Service was completed in a. Very timely manner. We were very pleased with the entire experience. Would not hesitate to recommend.

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DealerRater Feb 6, 2021

We had an outstanding sales person Bill Presley. Everyone from the first phone call to make an appointment to CJ and finance... made our new Jeep purchase a great experience. We are very pleased that we chose Lenior City Chrysler and will be letting our friends and family know about them. Highly recommend!

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DealerRater Feb 1, 2021

I had a wonderful car buying experience at the dealership in Lenoir city last week. Adoul Diarra was my sales representative. Adoul Was very kind and professional. He was very patient as well. Adoul worked hard to get me the best price possible. While inquiring about the vehicle, I met used car manager Coty Pridemore. Coty had previously owned the jeep that I purchased. He was very resourceful in providing information about the vehicle which I greatly appreciated. Coty was also very friendly, and professional during our purchase. I also had the privilege of meeting the finance manager, Andy as ...

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DealerRater Jan 28, 2021

I cannot say enough about the service here, I wanted to upgrade my wheels and tires on my Jeep and had a lot of questions, Chris listened and provided all the answers, along with keeping me updated throughout the process. I am so excited and happy with the result and the price was extremely competitive. If you want great service take your ride here....

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DealerRater Jan 27, 2021

Great place. Can’t improve perfection. Very nice and courteous. they are very friendly and keep you updated on the progress Of your service. So glad I found this dealership. Won’t go anywhere else.

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DealerRater Jan 26, 2021

My experience was great. The salesman was knowledgeable, and polite. Took the time to go over car. Was not high pressure. Everyone in the dealership seemed nice.

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DealerRater Jan 23, 2021

Chris in the service department was awesome. Greeted me by name, kept me updated and just went above and beyond what is required, will come back

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DealerRater Jan 19, 2021

I was very pleased with the service department and the entire staff . I would recommend them to anyone. I will be back to deal with them.

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DealerRater Jan 16, 2021

Service manager wss very friendly and knowledgeable repair was done quickly and correctly the waiting area was clean and comfortable and social distanced. Overall nice clean store

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DealerRater Jan 16, 2021

This is the BEST dealer in the Nation. They have been such a blessing in my life. They always get the job done and right! Chris in Service has really set a great experience for me. I couldn't ask for anything better. I definitely am making this my go to location for my Chrysler 200.

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DealerRater Jan 14, 2021

Chris in service is nothing short of awesome. He has a way of making me feel like I’m his only priority of the day, always has helpful suggestions to save me time and money, making every trip worth while.

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DealerRater Jan 13, 2021

The greatest experience ever, the salesman Bill was extremely pleasant and knowledgeable to work with. Excellent service from beginning to end. Would recommend this dealership to my friends and family.

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