Customer Testimonials
STAY AWAY FROM THIS PLACE!!
This is the worse auto repair facility I have ever been to. They are dishonest and only care about getting as much money from you as they can.
I went in with a check engine light problem on my 2021 Ram that I had bought from them. I had already gotten the code and told Gary the "advisor" it was either a bad oil filter to the sensor. He said it would cost me $200 to find out. I also told him I found a coupon online for free diagnostics. He said that was a ... Read More DealerRater - May 12, 2025
Great job by Tristen and everyone involved from sales to financing department excellent job hopefully I will return in the future
I purchased a 2024 RAM 1500 Laramie from Lenoir City CDJR. I also their purchased suggested maintenance agreement (good at any CDJR dealer). After receiving an ABS brake recall letter, I called their service department and was told they could not perform the recall repair and "I should find another dealer". I took the truck to the dealership to verify they were actually telling me they could NOT service the recall. Sure enough, I received the same information with no explanation. (The recall is just a computer download, and they would not repair it.) Now very upset...I went to ... Read More DealerRater - Nov 15, 2024
Dillon talent is the best no pressure very helpful. Dillon talent will help you get the car or truck you want to buy.
We had a great experience buying our new vehicle. We would like to thank Randall and Brian for all their help.
I have nothing but good things to say about this dealer. I worked with Chris Houghton and with Brian, the genl. mgr. They explained in a very straightforward, transparent way what they needed out of the vehicle I was interested in, and I laid out my needs, and we quickly negotiated a deal that we both felt good about. No nonsense. They were also helpful in getting this van over to Dependable Auto to be checked. Now, Dependable is located very close to LC Chrysler Dodge, and sometimes it seems that a dealer will have a "special relationship" ... Read More DealerRater - May 29, 2024
We have worked with JC and Tyler for years and are so grateful for the service and assistance they provide
I had a great experience selling my used car to the manager, JC. I had also utilized their services department over the past several years. The dealership manager is was one of the most professional, honest and easy to deal with business person I know.. I believe his values are permitting throughout the dealership. I highly recommend you check them out.if you are buying or selling a vehicle.
Tyler is great but the finance guy was rude yesterday when he called ask where the check was at and it was dropped off that morning
Went looking for a Jeep couldn’t agree on a payment no big deal but when the salesman gets mad and said I reckon you need to find a cheaper vehicle and threw my trade’s appraisal on the desk I took it and went to Jim cogdill and got the same jeep with a cheaper payment and was treated like family
A great team to work with! Great sales people. Chris Houghton, our sales rep is an extremely knowledgeable and personable young man. I highly suggest you check with them before buying anywhere else.
Last December we bought a brand new car from them. 10,000 miles later we are buying new tires. They took the new tires off and put used ones on a brand new car. When we were leaving the dealership we had to get them to put air in our tires, I know why now.
This was our 2nd vehicle we have purchased recently and Jorge De La Rosa has been our dealer. He is a true professional and he knows his vehicles. Before we drove off the lot Jorge would go over the vehicle and explain all the new details which was very helpful. We highly recommend Jorge. If you stop by Lenoir City Chrysler Dodge Jeep Ram ask for Jorge.
It was my first time ever buying a car and Ken Pruitt made my experience everything and more! He is wonderful!
Outstanding! As long as Lenoir City Chrysler Dodge is around they will have my business.
The dealer ship is great an the sale person was very good at his job thanks Randall an managers was straight up and very professional it was a great place to buy. Thanks again
If you can, GO SOMEWHERE ELSE. Rude people, short, not real friendly. Slooooow. Set an 8am appointment, truck didn't move for almost an hour. What is the point of an appointment then?
They didn't explain the details of the cost until after the work was done. Hidden costs not talked about, like 17% flat fee for "shop supplies"
You can only pay, "touchless" which forces you to put you card info into their text app. Weird.
I actually just felt like my questions bothered them most of the time. Just an unpleasant experience.
If you ... Read More DealerRater - Oct 4, 2021
The whole experience was straight forward and efficient. The pre-owned car was very clean. The staff was friendly and helpful and I would do business with them again.
Had a great experience buying my first truck! Had purchased a Jeep previously. Very knowledgeable, very helpful and very smooth overall process. Would highly recommend without hesitation.
Exelente servicio muy amables desde los vendedores hasta los manager adquirí un jeep gladiador 2021 y me encanta estoy muy feliz por mi compra y el precio fue justo
We needed a new transmission and I know they needed to order it. We told them we needed it by a certain date and Chris did everything he could do. We got it back on that daye
A bit far from home. App needs some work as pricing was not correct.. I think better parts should be used on new vehicles as it pertains to safety.
Took my keep in for a oil change, tire rotation and sound system check. I was pleased with the service.
Service department did a good job on my recent visit
Excellent service and communication. Friendly staff that went above and beyond to make sure our buying experience was smooth from start to finish. Would definitely recommend!!
I was able to set my appointment on line and got in quickly. They took care of my recall and serviced my vehicle with efficiency and kindness. Thanks again for superb service!
Good people fast service and service advisors keep you informed on your vehicles process while in service department. Dealership is very clean. I did work with one of the service advisors and sorry I do not remember his name but was very informant.
Fast efficient service. Completed as scheduled with no rework. Would recommend this dealership to others.
Had initial oil change and tire rotation performed. Service met me and immediately had truck serviced. Great job of meeting the expectations and promptness. Christopher in Service was friendly and prompt.
I purchased my Jeep in 2015 and have had all service performed at the dealership. I get good advice and have never had an issue with the service performed on my vehicle. Normally I work with Chris who keeps me up to date through out the day.
Buying a car here was a pleasant experience. They have a sales team that was very knowledgeable and easy to work with. The whole process was smooth and efficient. This wasn’t our first purchase at this dealership and I will return again.
Service dept was very courteous and knowledgeable. The Dept was very clean. I was able to make an appt easily and in a timely manner.
Janet James was our sales person for a 2021 Dodge Charger. She was very helpful with our decision on purchasing this new vehicle. We appreciate it.
I went in looking for a jeep wrangler, the salesman was very knowledgeable, and was able to show me the different Inventory that they had, and the inventory they could get me if I wanted. I left with a beautiful red Jeep Wrangler, I am very happy with it. Highly recommend, will buy from again.
Very impressive dealership every one was friendly ,everything was done in a timely manner, showed me around, did a very good job cleaning new truck
Very friendly, not pushy and willing to work with you to get the best deal. Our salesman Kenn Pruitt treated us like family and made sure we got the deal we wanted and was comfortable the whole time.
The staff was very nice and respectful. Salesman did a very good job and wasn’t pushy like others I’ve dealt in the past. Would recommend to others.
On the sales side I had a great experience working with Bill Presley and wound up leasing and then purchasing a 2018 Jeep Grand Cherokee. I brought my Jeep in for regular oil changes and tire rotations. At about 37,000 miles a rear shock went. Strictly highway driving, so very surprised the shock had failed in the first place. I called the service department and asked if it was still under warranty and was told that it was not and that I was 2 months beyond and 1,000 miles over. They then told me that it's not a shock, it's a strut ... Read More DealerRater - Jul 15, 2021
Excellent Service department. They kept me informed throughout my service appointment. They were timely and very friendly. I was able to speak to the technician directly ensuring that everything was satisfactory to my vehicle besides what it was scheduled for.
Took our 3500 Ram to have the oil change and Transmission Flushed and new filter to be replaced. Sit in waiting area from 10 to 2 waiting for hand drain the 68rfe transmission for 3-4 hours only put 7qt back in it they said. After driving it now transmission went completely out because no transmission fluid on dipstick very low of fluid if any. No lights came on didn't know. and no leak on ground. They won't even try to offer to make it right or look at it. Even that The 6-7 quarts figure is for just the amount in ... Read More DealerRater - Jul 7, 2021
Very helpful and friendly would recommend to all my friends and family
Great buying experience! No surprises and completely fulfilled my expectations. Other local dealerships may have larger facilities and inventory but Lenoir City is much more personable!
Outstanding., Thorough, Mr Pruitt was careful to follow up with phone and e-mails, very satisfied…it was indeed a pleasure to deal with Mr Pruitt and hereby give our endorsement and recommendation of this dealership.
Excellent Service Department and maintained communication throughout the entire service experience...Chris Noens, my technician, was the best, and my service to my 200S was right the first time...highly recommend the dealership and Service Department!
Very smooth purchase. Bill was an absolute pleasure to work with.
Bill Presley and everyone we meet was very professional and friendly. This is our third vehicle purchase with Bill and would recommend him and the dealership to anyone looking to purchase a vehicle.
Great service. Todd was super helpful. Will keep coming back!
Very great people and enjoyed our experience! Bill was great with helping find the right car and also helped getting me settled in it. Will be purchasing another vehicle at this facility.
Everything went fine and everyone was helpful. My jeep is like new
There a good local home town dealer with a good selection of new and used trucks I purchased a 21 ram from Janet James there we was there a long time to make sure I got the truck and payment to fit me over all happy with my purchase and will be back to purchase again
They were quick to respond when we were looking for our first jeep and quick to respond when looking for 2nd jeep. Service manager Chris looks after us well. He gets us in, stays in communication with the tech and follows-up with us on what is going on and makes suggestions in a timely manner. He even tries to save us money.
We were very satisfied with the dealership and the staff. This is the second car we've bought there. I would like to thank Bill and Brian for working hard for us.
Randal Dodson was very helpful and nice. It was an easy and painless process. The car was detailed very nicely and had a full gas tank
Todd and Rick are absolutely the best, they really helped us in a timely manner. I can't praise them and the mechanic who finished fixing the a/c even when he was under a tremendous amount of stress because of an accident. They really worked above and beyond the norm. Again thank you for all your help!
My Service Tech Chris was very helpful in helping me decide what was the most important to fix first. Chris also answered all my questions.
It was a good experience dealing with the dealership. Everyone was friendly and helpful. Bill Presley done a great job. I will go back when I’m looking for another truck.
This was my first visit to the dealership after moving to the area and it was a great one. The facility was clean and friendly and the service was exceptional.
People are friendly. I like that we can schedule something for Saturday mornings. I wish that it could be a little quicker. Overall a good experience.
John Brown and his staff are top notch! They are very attentive to detail and go out of their way to make sure that the customer is happy!
The experience is always easy and Tyler Forth is an excellent salesman. He knows everything you want to know about the vehicles he is selling and is always courteous.
If you decide to shop here I highly recommend Ken Pruitt. He did not push or rush the process, he listened to what we were looking for and what we wanted to pay and he found the perfect car for us ...definitely ask for Ken.
For the second time, Andy the sales manager has went out of his way to find me a truck. I used to deal with the Chrysler dealer in Alcoa, but it was like if they didn't have something on their lot they made no effort to find me the right vehicle. Andy is the man.
They found the car i wanted. They negotiated fairly, delivered on the day and time as promised! My first service , oil change was a pleasant transaction.
Customer oriented dealership. Friendly staff. Excellent price when I bought this truck. So far so good on the repair work. I have recommended this dealership to others and I will be back
I hate to put a rating for an entire lot based on the actions-or inactions-of a few employees. But this experience was horrible! By far the worst of any dealer we’ve ever been to in 8 different states. 13 business days & our used vehicle purchase is still not wrapped up. The walk around video that was supposed to arrive in 30 mins took hours & was more useless than the pictures attached to the listing. A walk around is a great time to further sell the vehicle, start it up, etc. Nope, no such luck. We knew there’d be a ... Read More DealerRater - Apr 29, 2021
Chris took care of all my needs and kept me up to date through out the process. The text option was a nice touch and easy payment option too.
This dealership has a staff that is courteous, helpful and takes the time to explain both the service needed and the charges that would result.
I always get great service here. Very friendly and will go back. Besides servicing they also put a new set of tires on my car, love them.
I’m loyal to this dealership and the salesman. The management and financial department are top-notch. They don’t want to keep you wanting unnecessarily. They’re also friendly and easy to relate to on your level. Our salesman Tyler Forth went above and beyond for us. Especially for our 2nd car, Dodge Charger RT Scat Pack. They had to drive it here from another state, VA, on the 4th of July.
We’ve had our car 2 years, and it’s wonderful in every regard. It’s so fun to drive and we haven’t gotten any tickets!
I took ... Read More DealerRater - Apr 22, 2021
Great Experience Again! Cant say enough good things about this dealership. Great People and a really good deal. Love the Jeep Cherokee Trailhawk! This is the 2nd vehicle I have bought from this dealership and Frank Buster. Car buying is typically not a very fun experience but these folks make it a pleasure. Thanks again Buster and Ty!
Always the best service. Super friendly. Chris is always very helpful and makes sure everything is taken care of for you. Would recommend to anyone.
No delays straight to business, competitive pricing and understanding their customers... They have my business again and again... I want to thank them for working with me not against me... this a great team in TN
Todd was phenomenal. I felt welcome and like family from the beginning until the end. I was keeping informed of the repair process. The warranty and recall process was stress free. First time we had used or visited Lenoir City Jeep and will be back and will refer customers.
Bill was wonderful to work with! The dealership listened to me and far surpassed my expectations. Buying a new car should be a great experience. They definitely made it a wonderful experience. I love my new to me car! This is the second time we have used this dealership and Bill. I wouldn't go anywhere else!
I can’t say enough about the overall experience as well as quality of work from the service department and technicians! I highly recommend Lenoir City Jeep!!
Amazing customer service , they were efficient and quick and helped us get the perfect car for our family at the best price. Anwar and Brian went above and beyond to make sure we were satisfied with our purchase. I wouldn’t go anywhere else.
We were met by a friendly employee that got us started right away. He made sure that our needs were met and ensured that we felt welcomed.
Service was fast and efficient and staff was helpful and friendly. I dropped the car early and the service was completed before my appointment time.
Chris was very professional and helped explain our issue which turned out to be a right front wheel bearing. They got me fixed and back on the road in no time.
Fantastic experience and you don't hear that many times about an auto purchase! Miranda, Butch, and the sales manager were a pleasure.Thanks for being honest and friendly. The truck was as described and real close to my offer.
Fast service and very friendly staff. These folks are courteous and professional. I would very much recommend this particular dealership to anyone interested in purchasing a new or used vehicle
The box in front of the rearview mirror became detached on my 2021 Ram. Fit my service in the next day. Was able to get a loaner car. Service was done well.
The dealership was very clean the sale staff was very nice and helpful my salesman Randall Dodson was very understanding and professional at what he does I would like to thank him an all the staff at the Lenoir city Jeep dealership.
Took my wife's journey in for service, arrived at my appointment time and was quickly greeted by my service advisor Todd who was very polite, they took vehicle back for service and everything was completed in a timely manner, there was an issue with the type of oil used but that was quickly taken care of and was very polite about it. We have a dodge dealer less than 10 minutes from our home but I prefer to drive 1 hour to Lenoir City Dodge for our service. A+++
Super easy process to purchase our new Grand Cherokee Limited.... I worked with Miranda and JC via email and text thru the process. We were able to come in and sign the paperwork and take delivery! Great Job LC Chrysler Dodge.
Excellent customer service and they made sure I knew all my options. I would highly recommend them to anyone that is looking for quality car care.
Had what I wanted, worked with me on price and treated me professionally. It was a very quick and easy experience! I would recommend them to my friends and neighbors.
Expeditious service on new cabin air filter installation (given $30 discount coupon). Also was able to diagnose and fix Lift-Gate water leak 2 years ago while still under Warranty (Primary Sales & Service at Secret City Jeep/Chrysler, Oak Ridge TN was unable to diagnose leak after 3 attempts!). Also completed major recall safety repair on engine electrical system from FCA in 2019.
Great service as always! Fast, friendly, Chris makes everything so easy and explains to you what you need to know. I will definitely recommend them.
Very happy with the appointment set up and service performance. You have taken good care of me and my wife over the years we have bought from Lenoir City CDJR.
We would like to thank everyone involved with our new purchase of a Jeep Grand Cherokee. The hospitality was just AWESOME !!! Jeff and I would like to thank Ken Pruitt for a great experience in buying Jeep Grand Cherokee and also thank Jody in the service department. We love our new ride !!!!!! Thanks again everyone !! Be back soon for a truck Ken !!
Excellent, prompt, efficient friendly service. Greeted immediately upon arrival. Service was completed in a. Very timely manner. We were very pleased with the entire experience. Would not hesitate to recommend.
We had an outstanding sales person Bill Presley. Everyone from the first phone call to make an appointment to CJ and finance... made our new Jeep purchase a great experience. We are very pleased that we chose Lenior City Chrysler and will be letting our friends and family know about them. Highly recommend!
I had a wonderful car buying experience at the dealership in Lenoir city last week. Adoul Diarra was my sales representative. Adoul Was very kind and professional. He was very patient as well. Adoul worked hard to get me the best price possible. While inquiring about the vehicle, I met used car manager Coty Pridemore. Coty had previously owned the jeep that I purchased. He was very resourceful in providing information about the vehicle which I greatly appreciated. Coty was also very friendly, and professional during our purchase. I also had the privilege of meeting the finance manager, Andy as ... Read More DealerRater - Feb 1, 2021
I cannot say enough about the service here, I wanted to upgrade my wheels and tires on my Jeep and had a lot of questions, Chris listened and provided all the answers, along with keeping me updated throughout the process. I am so excited and happy with the result and the price was extremely competitive. If you want great service take your ride here....
Great place. Can’t improve perfection. Very nice and courteous. they are very friendly and keep you updated on the progress Of your service. So glad I found this dealership. Won’t go anywhere else.
My experience was great. The salesman was knowledgeable, and polite. Took the time to go over car. Was not high pressure. Everyone in the dealership seemed nice.
I wouldn't send anyone here. I was lied to by the finance manager named Jorge about the cost of the the warrant. He told me what it costs monthly which totaled up to $300 and I confirmed it with him. I found out after I bought the vehicle that the warranty was actually $3600 so I promptly went to the dealer and had it refunded. I had, in writing, on the due bill for them to repair what looked like some kind of oil leak in front wheel well and fix the chip in the windshield. They fixed the leak issue ... Read More DealerRater - Jan 25, 2021
Chris in the service department was awesome. Greeted me by name, kept me updated and just went above and beyond what is required, will come back
I was very pleased with the service department and the entire staff . I would recommend them to anyone. I will be back to deal with them.